Our systems are designed to flag up a large range of billing errors, not simply the obvious ones. In the case of Catalyst Housing, we recently flagged up an overpayment based on high estimated kVAs, which is the overall potential power in a system based on its efficiency
Recent success story
Bridger Bell Commercial LLP
We started working with Monarch just over 12 months ago [in October 2015] and are very pleased with the way that the relationship has developed. In this time the procurement exercise has delivered tangible savings for us and the clients we serve. The transition from previous suppliers has been seamless. We have been very impressed by the knowledge, responsiveness and support provided by the Account Manager. This is to us a key feature of Monarch’s offer and we are happy to recommend their service to other prospective clients.
City-Lifeline
Monarch was most helpful in negotiating with our electricity supplier when we discovered a very large shortfall in their invoicing to us. The potential bill, going back over 10 years, was almost £1.5 million. The eventual result was an agreement to settle the shortfall at £108,000. We have continued to use Monarch to negotiate our energy supply contracts and are happy to recommend them for this.
Roger Keenan
Managing Director
Fennies Nurseries
We have been working with Monarch for 12 months and are very pleased with the way that relationship has developed. The procurement exercise delivered excellent savings and the transfer of sites from other suppliers has been seamless. Fennies are very impressed by the knowledge, responsiveness and support Monarch has provided. They have met our expectations and we have no hesitation in recommending their services to other prospective clients.
Genesis Housing Association
We have an extremely successful relationship with Monarch Partnership which has developed over a long time. During this time they have helped us to organise our portfolio and tendered a number of utility contracts resulting in savings of over £500,000 in the first 12 months and in total of nearly £3 million. Which, in such a short space of time, is an immense achievement.
John Carey
Purchasing Manager
Grange Management Limited
Many thanks to you and all your team for the first class advice and help provided to Grange. Both Karen Barker and Lianne Jones have demonstrated excellent customer service. Your team have listened and dealt with our complex multiple-account set-up as we required. Monarch achieved significant savings for our customers. In addition, you have helped simplify the invoice approval and payment process for Grange. I am very pleased and look forward to a long and mutually beneficial relationship.
John de Cruz
Head of Customer Accounts
Melksham Oak Community School
All of the energy contracts that were started in 2013 are up and running and the transition from the previous suppliers has been seamless. Your work and assistance on the procurement process were very professional and the contracts easy to set up, whilst also securing best value for the School. Please also accept my thanks for your excellent customer service and high levels of communication, this meant that the whole energy procurement process was simple and effective. I hope that other Schools take advantage of the service that the Monarch Partnership can offer so that they may also benefit from the professional service and advice offered. I will be pleased to use the Monarch Partnership again for future energy procurement and contracts.
Merlin Housing Society
We’ve chosen Monarch for a second time because they have always provided reliable and expert support in the evaluation, selection and monitoring of our gas and electricity providers.
MTV Viacom
The Monarch Partnership helped us to achieve savings of 46% on our utility expenditure over 12 months.
MTV, Viacom
New Look
We used Monarch’s expertise for the completion of New Look’s electrical supply connections for over 5 years. The Electric industry is full of red tape and administration issues with all pieces of the jigsaw needing to be in place before the electric meter can be installed and energised. Monarch’s help and assistance in all New Look’s new stores have been invaluable to ensure that the stores are opened and trading on time.
PECO Pritchard Patent Product Co
Over the 7 years dealing with Monarch, we have received a fantastic service from all staff involved. The process has run smoothly, taking the stress and time out of renewing electricity and gas contracts I would thoroughly recommend Monarch to other companies.
Chris Noake FCCA
Director, Company Secretary
Salvation Army Housing Association
We have been supported by and worked with Monarch Partnership for the past 8 years and would recommend their services to anyone looking to go into partnership with a Utilities Asset Management organisation. They have provided us with good advice and support when procuring new energy supplies and reduced the burden by undertaking bill validation services. They have also provided sound advice with regards to meter management which has helped to make our housing stock more energy efficient.
Dean Sitton
Capital Project Manager
South Derbyshire District Council
We’ve used Monarch's services for a year now, having previously either procured the energy directly from suppliers or via a smaller broker. We can say they have taken away a lot of the hassle. All our energy was procured at once through them, they did it quickly and concisely and sent the prices through for us to consider whilst also offering advice. I have a lot of queries and they are never slow on coming back to me! The reports they provide are clear and they are happy to adapt them to your requirements. It’s nice to be able to specify what day the reports come through as well.
Kerri Bridger
Property Technician
Trivallis
Trivallis (formerly RCT Homes) conducted a tender exercise to appoint a consultant in the summer of 2014. Monarch was awarded the contract by demonstrating excellent service levels, attention to detail and value for money. Monarch showed their commitment to the core values of Trivallis and assisted with securing funding for their Meadow Prospect charitable scheme. Meadow Prospect is their charitable arm that works on delivering regeneration projects for the local community. With the help of Monarch and their expertise in the housing space, Trivallis has been able to enhance their CSR goals.
Vale of Aylesbury Housing
In May 2015 an unexpected electricity bill for £14,000 was received that not only related to consumption from three years earlier but also from a previous supplier. Unclear of how best to quickly address the issue we asked Monarch to review it. Their team provided efficient and professional support and a speedy resolution. Their review not only identified that the bill had incorrectly been raised, but that other billing discrepancies had occurred, which resulted in the first bill of £14,000 being cancelled and in addition a refund of almost £5,000 being obtained in a very short period of time. A fantastic result was achieved by the team at Monarch.
Wrekin Housing Trust
We have been a client of The Monarch Partnership Ltd since April 2011. During that time they have managed both our Electricity and Gas contracts. They have always been extremely helpful and professional in their support and advice.
The YMCA Thames Gateway
We have been in contract with Monarch in excess of 5 years and found their services to be thorough and ahead of the game, in some instances signing a new contract with a utility company 10 months in advance. Further, we have had in excess of 5 other organisations seeking to provide energy advice. Monarch are ahead of the game, proactive and can if required carry out an audit for you.
Fennies Nurseries
We have been working with Monarch for 12 months and are very pleased with the way that relationship has developed. The procurement exercise delivered excellent savings and the transfer of sites from other suppliers has been seamless. Fennies are very impressed by the knowledge, responsiveness and support Monarch has provided. They have met our expectations and we have no hesitation in recommending their services to other prospective clients.
Melksham Oak Community School
All of the energy contracts that were started in 2013 are up and running and the transition from the previous suppliers has been seamless. Your work and assistance on the procurement process were very professional and the contracts easy to set up, whilst also securing best value for the School. Please also accept my thanks for your excellent customer service and high levels of communication, this meant that the whole energy procurement process was simple and effective. I hope that other Schools take advantage of the service that the Monarch Partnership can offer so that they may also benefit from the professional service and advice offered. I will be pleased to use the Monarch Partnership again for future energy procurement and contracts.
South Derbyshire District Council
We’ve used Monarch's services for a year now, having previously either procured the energy directly from suppliers or via a smaller broker. We can say they have taken away a lot of the hassle. All our energy was procured at once through them, they did it quickly and concisely and sent the prices through for us to consider whilst also offering advice. I have a lot of queries and they are never slow on coming back to me! The reports they provide are clear and they are happy to adapt them to your requirements. It’s nice to be able to specify what day the reports come through as well.
Kerri Bridger
Property Technician
