We started working with Monarch just over 12 months ago [in October 2015] and are very pleased with the way that the relationship has developed. In this time the procurement exercise has delivered tangible savings for us and the clients we serve. The transition from previous suppliers has been seamless. We have been very impressed by the knowledge, responsiveness and support provided by the Account Manager. This is to us a key feature of Monarch’s offer and we are happy to recommend their service to other prospective clients.

All of the energy contracts that were started in 2013 are up and running and the transition from the previous suppliers has been seamless. Your work and assistance on the procurement process were very professional and the contracts easy to set up, whilst also securing best value for the School. Please also accept my thanks for your excellent customer service and high levels of communication, this meant that the whole energy procurement process was simple and effective. I hope that other Schools take advantage of the service that the Monarch Partnership can offer so that they may also benefit from the professional service and advice offered. I will be pleased to use the Monarch Partnership again for future energy procurement and contracts.

We used Monarch’s expertise for the completion of New Look’s electrical supply connections for over 5 years. The Electric industry is full of red tape and administration issues with all pieces of the jigsaw needing to be in place before the electric meter can be installed and energised. Monarch’s help and assistance in all New Look’s new stores have been invaluable to ensure that the stores are opened and trading on time.

In May 2015 an unexpected electricity bill for £14,000 was received that not only related to consumption from three years earlier but also from a previous supplier. Unclear of how best to quickly address the issue we asked Monarch to review it. Their team provided efficient and professional support and a speedy resolution. Their review not only identified that the bill had incorrectly been raised, but that other billing discrepancies had occurred, which resulted in the first bill of £14,000 being cancelled and in addition a refund of almost £5,000 being obtained in a very short period of time. A fantastic result was achieved by the team at Monarch.

We have been a client of The Monarch Partnership Ltd since April 2011. During that time they have managed both our Electricity and Gas contracts. They have always been extremely helpful and professional in their support and advice.

We have been in contract with Monarch in excess of 5 years and found their services to be thorough and ahead of the game, in some instances signing a new contract with a utility company 10 months in advance. Further, we have had in excess of 5 other organisations seeking to provide energy advice. Monarch are ahead of the game, proactive and can if required carry out an audit for you.