Notting Hill Genesis – formerly Notting Hill Housing
The Guinness Partnership
Magdalen College School, Oxford
Notting Hill Genesis – former Genesis Housing
A.S. Watson Group
Trust Housing Association
ABEL ALARM CO Ltd
We have been with Monarch for 5 years now and have been impressed with the savings made year on year. The initial transfer of our numerous accounts was painless. Since day one, Monarch have provided an excellent level of customer support. We can honestly and happily recommend them.
We started working with Monarch just over 12 months ago [in October 2015] and are very pleased with the way that the relationship has developed. In this time the procurement exercise has delivered tangible savings for us and the clients we serve. The transition from previous suppliers has been seamless. We have been very impressed by the knowledge, responsiveness and support provided by the Account Manager. This is to us a key feature of Monarch’s offer and we are happy to recommend their service to other prospective clients.
Buckswood School has used the services of Monarch Partnership for over 7 years. We have a very good working relationship with Craig Hodges and his team who have always found the best deals to meet our utility requirements. We would recommend them to other businesses, as they take the worry of finding the best prices for gas and electric supplies. This has saved me personally a lot of time and at no cost to the school.
Monarch was most helpful in negotiating with our electricity supplier when we discovered a very large shortfall in their invoicing to us. The potential bill, going back over 10 years, was almost £1.5 million. The eventual result was an agreement to settle the shortfall at £108,000. We have continued to use Monarch to negotiate our energy supply contracts and are happy to recommend them for this.
We have been working with Monarch for 12 months and are very pleased with the way that relationship has developed. In this time the procurement exercise has delivered excellent savings and the transfer of sites from other suppliers have been seamless. Fennies have been very impressed by the knowledge, responsiveness and support provided by Monarch. They have met our expectations and we would have no hesitation in recommending their services to other prospective clients.
We have an extremely successful relationship with Monarch Partnership which has developed over a long time. During this time they have helped us to organise our portfolio and tendered a number of utility contracts resulting in savings of over £500,000 in the first 12 months and in total of nearly £3 million. Which, in such a short space of time, is an immense achievement.
Many thanks to you and all your team for the first class advice and help provided to Grange. Both Karen Barker and Lianne Jones have demonstrated excellent customer service. Your team have listened and dealt with our complex multiple-account set-up as we required. Monarch achieved significant savings for our customers. In addition, you have helped simplify the invoice approval and payment process for Grange. I am very pleased and look forward to a long and mutually beneficial relationship.
As part of the rent and service charge team, I have been working with Lianne Jones during our recent audit and she has given an amazing service. She responds quickly, goes over and above with the information that I requested and is always helpful. My colleagues have all given similar feedback about her excellent customer service. I hope you will pass this feedback to her. Her excellent customer service has helped me and the team greatly during the last few busy months.
Categorically an outstanding, dedicated, professional albeit friendly energy consultancy who have proactively worked with us to deliver substantial savings across our Group energy contract. I've worked closely with Rauf Bashir their Commercial Manager and he has made managing all energy issues as effortless as a gentle summer breeze. I would confidently recommend their services to other social housing providers looking to appoint an expert team fully capable of managing Group energy contracts effectively and efficiently.
All of the energy contracts that were started in 2013 are up and running and the transition from the previous suppliers has been seamless. Your work and assistance on the procurement process were very professional and the contracts easy to set up, whilst also securing best value for the School. Please also accept my thanks for your excellent customer service and high levels of communication, this meant that the whole energy procurement process was simple and effective. I hope that other Schools take advantage of the service that the Monarch Partnership can offer so that they may also benefit from the professional service and advice offered. I will be pleased to use the Monarch Partnership again for future energy procurement and contracts.
We used Monarch’s expertise for the completion of New Look’s electrical supply connections for over 5 years. The Electric industry is full of red tape and administration issues with all pieces of the jigsaw needing to be in place before the electric meter can be installed and energised. Monarch’s help and assistance in all New Look’s new stores have been invaluable to ensure that the stores are opened and trading on time.
Over the 7 years dealing with Monarch, we have received a fantastic service from all staff involved. The process has run smoothly, taking the stress and time out of renewing electricity and gas contracts I would thoroughly recommend Monarch to other companies.
We have been supported by and worked with Monarch Partnership for the past 8 years and would recommend their services to anyone looking to go into partnership with a Utilities Asset Management organisation. They have provided us with good advice and support when procuring new energy supplies and reduced the burden by undertaking bill validation services. They have also provided sound advice with regards to meter management which has helped to make our housing stock more energy efficient.
We’ve used Monarch's services for a year now, having previously either procured the energy directly from suppliers or via a smaller broker. We can say they have taken away a lot of the hassle. All our energy was procured at once through them, they did it quickly and concisely and sent the prices through for us to consider whilst also offering advice. I have a lot of queries and they are never slow on coming back to me! The reports they provide are clear and they are happy to adapt them to your requirements. It’s nice to be able to specify what day the reports come through as well.
Trivallis (former RCT Homes) conducted a tender exercise to appoint a consultant in the summer of 2014, Monarch was awarded the contract as they demonstrated excellent service levels, attention to detail and value for money. Furthermore, Monarch showed their commitment to the core values of RCT Home and supported RCT by assisting with securing funding for our Meadow Prospect charitable scheme. Meadow Prospect is the charitable arm of RCT Homes and works on delivering regeneration projects for the local community. With the help of Monarch and their expertise in the housing space RCT has been able to enhance the organisation’s CSR goals.
In May 2015 an unexpected electricity bill for £14,000 was received that not only related to consumption from three years earlier but also from a previous supplier. Unclear of how best to quickly address the issue we asked Monarch to review it. Their team provided efficient and professional support and a speedy resolution. Their review not only identified that the bill had incorrectly been raised, but that other billing discrepancies had occurred, which resulted in the first bill of £14,000 being cancelled and in addition a refund of almost £5,000 being obtained in a very short period of time. A fantastic result was achieved by the team at Monarch.
We have been a client of The Monarch Partnership Ltd since April 2011. During that time they have managed both our Electricity and Gas contracts. They have always been extremely helpful and professional in their support and advice.
We have been in contract with Monarch in excess of 5 years and found their services to be thorough and ahead of the game, in some instances signing a new contract with a utility company 10 months in advance. Further, we have had in excess of 5 other organisations seeking to provide energy advice. Monarch are ahead of the game, proactive and can if required carry out an audit for you.